Return & Refund Policy

Please review our return and refund guidelines below prior to placing an order.

1. Custom-Mixed Automotive Paint (Final Sale)

• Made-to-Order Formulation: Every automotive paint product is custom-mixed strictly to the vehicle color code provided at checkout. Because these products are custom-prepared for individual orders, custom-mixed paints are final sale and strictly non-returnable, non-exchangeable, and non-refundable.
• Reasons Not Covered: Voluntary returns, exchanges, or refunds will not be granted for changes of mind, customer ordering errors, incorrect color code selection, excess quantities, or unneeded materials.
• Testing & Verification: Customers are responsible for verifying their factory color code and performing a spray-test card prior to full application. Existing vehicle paint can shift due to age, weathering, or prior repairs; these natural variations do not constitute a product defect.

2. Non-Paint Products & Voluntary Returns

Non-paint merchandise (such as unmixed supplies or hard goods) is not eligible for a voluntary return unless authorized in advance.

• Eligibility Window: To request a return, you must contact Customer Support within 30 calendar days of product delivery.
• Condition Requirements: Approved return items must be unused, undamaged, unopened, in original resalable packaging, and accompanied by proof of purchase.
• Restocking Fee: All approved voluntary returns are subject to a 15% restocking fee, which will be deducted from your final refund amount.
• Shipping Charges:
  • Original shipping charges are non-refundable.
  • Return shipping costs are the sole responsibility of the customer. Returns must be shipped via a trackable ground service with delivery confirmation.

3. Defective, Damaged, or Incorrect Items

If your order arrives damaged in transit, defective, or contains an incorrect item materially different from what you ordered:

• Reporting Window: You must notify Customer Support within 7 calendar days of the carrier’s recorded delivery date.
• Proof Required: Please include your order number along with clear photos showing the outer shipping box, shipping label, product container, and the issue or damage. Dented or bent cans without leaks or product loss do not qualify as damaged.
• Resolution: Upon verification, Painthera will provide a replacement or resolution in full compliance with applicable laws. Nothing in this policy limits or waives any non-waivable statutory rights or legal remedies required by law.

4. How to Initiate a Request

All return inquiries, damage reports, and support requests must be submitted directly via email to our support team. Returns sent without prior authorization will be refused.

• Support Email: support@painthera.com